Team Ludo WUX App Design - User Testing Part One

 

Date: 5th September 2022

User Testing Part One

I have conducted a preliminary user flow test based off of a prototype created by Anjileen.

The link to this prototype can be viewed here:

https://xd.adobe.com/view/b6b83c9d-6b09-4a7b-adb9-2f6cf80c7ac1-e3eb/?hints=off

The video / screen recording of the test session can be viewed here:

https://myacg-my.sharepoint.com/:v:/g/personal/270171153_yoobeestudent_ac_nz/EYRH9kqBCwBOkMo-S_Ed57oBIy7cU1j_hQtSMuWPcSs0Yg

This user flow test consisted of myself and another student, Shawn Remedios, enacting two scenarios based off of my team's initial user stories.

One scenario involved Shawn acting as a buyer, the other him acting as a seller.

In both cases, I would instruct Shawn to complete certain tasks in sequence to accomplish an overall aim.

The buyer scenario was:

You are a student who is a board game enthusiast. Your friends regularly meet to play board games, and have pooled some money together to buy a new game. You are looking for something within your budget.

You’ve found BoardHoard and decide to check it out.

The buyer tasks were:

1. You’ve signed up for BoardHoard already. Now login to your account. 

2. Navigate to the listings. 

3. You’re looking for fantasy games. Filter the results to find games in this genre. 

4. You are interested in the following game: The Lord of the Rings Journeys in Middle-Earth. View more details about this product. 

5. You’ve talked it over with your friends and you like this game, however it’s a bit over your budget. Add a comment to ask the seller if the price is negotiable. 

6. The seller has responded that the price is negotiable. Find the seller’s contact details so you can call them to make an offer.

7. Log out of your account. 

The seller scenario was:

You are a parent with two young children. You have many pre-loved games that your children no longer play with. You would like to sell them so that you have some extra cash to buy new games for the kids. You want to try listing one on BoardHoard.

The seller tasks were:

1. You already have a BoardHoard account. Login to your account. 

2. List your board game 

3. View your product listing 

4. You see that someone has left a comment on your listing. Respond to the comment 

5. Edit your listing to fix the typo. 

6. It’s now been two days - you’ve had an offer on your listing and you accepted it. Delete your listing as it’s no longer needed.

Feedback:

Overall, Shawn found the user interface easy to use and appealing. Key areas of focus (pros) were the uncluttered user interface and the use of established design patterns that helped him orient himself and accomplish his tasks.

Areas of improvement were noted as in the buyer scenario, adding a comment required scrolling down the page in order to find the comment function. Shawn noted that this could be moved up into the viewport.

In the seller scenario, Shawn noted that in Step 4 that there should be an additional option for the owner of the listing to 'Respond to Comment', rather than using the same comment functionality as people browsing.

In Step 5, finding where to view the listings from required me to intervene, telling Shawn to navigate to his Profile, and from there click his Listings, and then 'Edit'. This could be massively simplified by adding an 'Edit Listing' button on the listing as an additional function for the listing owner, much like the 'Respond to Comment' function above.

When editing the listing, Shawn also noticed that there is nothing to signify whether changes have been made, and thus can be committed. The button that saves changes is labelled 'Edit Listing'. I think this should be greyed out if no changes have been made, and only become interactable once an item from the listing has been edited.

Overall, I think this test session was a success, and it is encouraged to have received the feedback we did.